Frequently Asked Questions
Find answers to the most common questions about orders, products, shipping, payments, and customer support.
What is Peptide Depot?
Peptide Depot is a multi-brand marketplace offering access to a carefully selected range of research peptides and laboratory products from trusted suppliers.
How do I place an order?
Simply browse products, add items to your cart, proceed to checkout, and follow the ordering instructions provided.
Do you ship throughout the UK?
Yes. We offer shipping across the United Kingdom and may also provide delivery options to selected international destinations.
How long does delivery take?
Delivery times depend on your location and the shipping method selected. Most UK orders are processed quickly and dispatched within normal business timeframes.
Can I track my order?
Tracking information will be provided whenever available after your order has been dispatched.
What payment methods do you accept?
Available payment methods are displayed during checkout. Payment options may vary depending on location and order type.
Is my payment information secure?
Yes. Transactions are processed through secure payment systems and encrypted technologies designed to protect customer information.
Can I modify an order after placing it?
If your order has not yet been processed, our support team may be able to assist with changes. Contact us as soon as possible.
Can I cancel my order?
Orders may be cancelled before processing begins. Once an order has been prepared or shipped, cancellation may no longer be possible.
What should I do if my order arrives damaged?
Contact our support team immediately and include photographs of the packaging and affected items so we can investigate.
What happens if my package is delayed?
Shipping delays can occasionally occur due to carrier issues, weather conditions, customs procedures, or high shipping volumes.
Do you offer refunds?
Refund eligibility is determined according to our Returns and Refund Policy. Please review that page for full details.
How can I contact customer support?
You can contact our support team through the contact form on our website. We aim to respond as quickly as possible.
Do I need an account to place an order?
Depending on site configuration, guest checkout may be available. Creating an account can help you manage orders more easily.
How can I view my previous orders?
Registered customers can log into their account dashboard to review previous purchases and order history.
Do product images always match the item received?
Product images are provided for illustration purposes. Packaging, labels, and presentation may occasionally differ from website photographs.
Will I receive order confirmation emails?
Yes. Customers normally receive confirmation emails when orders are placed, processed, and dispatched.
Can I update my account information?
Registered users can update account details, addresses, and contact information through their account dashboard.
How do I reset my password?
Use the password recovery option on the login page and follow the instructions sent to your registered email address.
Do you offer discounts or promotions?
Promotional offers may be available throughout the year. Subscribe to our newsletter to stay informed about special offers and updates.