Returns & Refund Policy
We aim to provide a transparent and straightforward returns process. Please review the information below before requesting a return or refund.
Return Eligibility
Customers may request a return within the applicable return period if products are received damaged, defective, incorrect, or otherwise eligible under our returns guidelines.
Damaged Or Incorrect Orders
If you receive an item that is damaged, defective, or different from what was ordered, please contact our support team as soon as possible with photographs and order details.
How To Request A Return
To begin a return request, contact our support team through the website contact page and include your order number, purchase information, and the reason for your request.
Refund Processing
Approved refunds are processed through the original payment method whenever possible. Processing times may vary depending on your payment provider.
Non-Returnable Items
Certain products may not be eligible for return due to safety, hygiene, regulatory, or product-specific restrictions. Eligibility will be reviewed on a case-by-case basis.
Order Cancellations
Orders may be cancelled before processing begins. Once an order has been prepared or dispatched, cancellation may no longer be possible.
Missing Packages
If your package appears lost or delayed, please contact our support team. We will work with the shipping carrier to investigate the shipment status.
Contact Our Support Team
If you have questions regarding returns, refunds, exchanges, or delivery issues, please contact us through our website and we will be happy to assist.
Need Help With An Order?
Our customer support team is available to assist with returns, refunds, shipping enquiries, and order-related questions.
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